Privacy Policy

Effective Date: April 01, 2025

1. INTRODUCTION

This Privacy Policy (hereinafter referred to as the "Policy") governs the collection, usage, storage, disclosure, transfer, and protection of Personal Information by Madhav Immigration Pvt. Ltd., a company duly incorporated under the Companies Act, 1956/2013, having its registered office at 2nd Floor, SCO 27, Sector 17, Kurukshetra, Haryana, 136118, India, and branch office at UG-25 and 26, 1st Floor, Westend Mall, Janakpuri West, Delhi, 110058, India (hereinafter referred to as "Madhav Immigration", "Company", "we", "us", or "our").

This Policy is applicable to all individuals including prospective clients, students, website visitors, applicants, job seekers, and any other data subjects (hereinafter referred to as "User", "You", or "Your") who access our services through our website https://madhavimmigration.com, physical offices, mobile applications, or any other means of communication, both online and offline.

By accessing or using our services, You explicitly agree and consent to the collection, processing, use, and transfer of your Personal Information in accordance with this Policy.

2. DEFINITIONS

2.1 "Personal Information" means any information relating to an identified or identifiable natural person including but not limited to name, contact details, email address, residential address, nationality, date of birth, educational details, passport number, bank account information, and any documents containing personally identifiable data.

2.2 "Sensitive Personal Data or Information" (SPDI) shall include passwords, financial information (such as bank account, credit/debit card details), biometric data, health data, sexual orientation, and any other information classified as sensitive under applicable law including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

2.3 "Processing" means any operation or set of operations performed on Personal Information including collection, recording, organization, structuring, storage, adaptation, retrieval, consultation, use, disclosure, erasure, or destruction.

3. LEGAL COMPLIANCE

This Policy is formulated in accordance with the following laws and regulations:

  • The Information Technology Act, 2000 and Rules thereunder
  • The Indian Contract Act, 1872
  • The Consumer Protection Act, 2019
  • The Digital Personal Data Protection Act, 2023 ("DPDP Act")
  • General Data Protection Regulation (EU) 2016/679 (where applicable)
  • Any other prevailing Indian or international data protection legislation to the extent applicable

4. TYPES OF DATA COLLECTED

We may collect and process the following types of Personal Information:

  • Full Name, Date of Birth, Gender
  • Passport Number, Aadhaar Number, PAN Number
  • Email Address, Phone Number, and Residential Address
  • Educational and Professional Qualifications
  • Travel History and Visa History
  • Financial Information (e.g., account details, income proof)
  • Photographs, Biometrics (if required by consulates)
  • IP address, browser data, cookies, and geolocation data

5. PURPOSE OF COLLECTION AND USE

We collect and use your Personal Information for the following purposes:

  • To assess eligibility for immigration or admission services
  • To prepare and submit visa or admission applications to relevant authorities or institutions
  • To communicate updates and responses from embassies, universities, and consulates
  • To provide personalized consultancy and career guidance
  • For marketing and promotional purposes with prior consent
  • For compliance with legal and regulatory requirements
  • For internal audit, record-keeping, and business analysis

6. LAWFUL BASIS OF PROCESSING

Processing of Personal Information is carried out based on the following legal grounds:

  • Your explicit consent (via opt-in forms, agreements, or verbal confirmation)
  • Contractual necessity (for rendering the services requested by You)
  • Legal obligation (to comply with statutory duties or judicial requirements)
  • Legitimate interest of the Company, provided it does not override Your fundamental rights

7. DATA STORAGE AND SECURITY MEASURES

We undertake all commercially reasonable and legally mandated technical and organizational measures to safeguard Personal Information, including:

  • Secure servers and firewalls
  • SSL encryption for data transmission
  • Restricted access to data by authorized personnel only
  • Regular audits and penetration testing
  • Employee confidentiality agreements and compliance training

8. DATA RETENTION

Personal Information shall be retained only for as long as is necessary to fulfill the purposes for which it was collected, or as required under applicable law. Upon expiry of the retention period, such information will be securely deleted or anonymized.

9. DISCLOSURE OF PERSONAL INFORMATION

We may disclose your Personal Information to:

  • Foreign universities, colleges, and institutions
  • Visa processing authorities and government bodies (e.g., embassies)
  • Background verification agencies and financial institutions
  • Technology service providers, CRM platforms, and cloud storage vendors
  • Legal advisors, auditors, and statutory authorities as required

We ensure that such third parties are contractually obligated to protect the confidentiality and integrity of Your Personal Information.

10. CROSS-BORDER DATA TRANSFER

Due to the nature of immigration services, your Personal Information may be transferred to jurisdictions outside India. Such transfers will be conducted in accordance with applicable data protection laws, and only to countries or organizations that ensure an adequate level of data protection.

11. YOUR RIGHTS AS A DATA SUBJECT

Subject to applicable laws, you have the following rights:

  • Right to access and review your Personal Information
  • Right to correction or rectification
  • Right to withdraw consent at any time
  • Right to data portability (where applicable)
  • Right to restrict or object to processing
  • Right to lodge a complaint with the Data Protection Board of India or appropriate regulatory authority

Requests for exercise of rights must be submitted to the Data Protection Officer (see Clause 14).

12. COOKIES AND ONLINE TRACKING

Our website uses cookies and similar tracking technologies to enhance user experience, analyze site traffic, and deliver personalized content. By using our site, you consent to our use of cookies unless you choose to disable them via browser settings.

13. THIRD-PARTY WEBSITES

This Policy does not apply to third-party websites, applications, or services that may be linked on our website. We are not responsible for the privacy practices or content of such third-party platforms.

14. DATA PROTECTION OFFICER (DPO)

For any grievances, queries, or complaints regarding your Personal Information, you may contact our designated Data Protection Officer:
Email: cmo[dot]ihm[at]gmail[dot]com
Phone: +91-9817700106
Postal Address: 2nd Floor, SCO 27, Sector 17, Kurukshetra, Haryana, 136118, India

15. POLICY UPDATES AND CHANGES

We reserve the right to modify or amend this Policy at any time. The updated version shall be posted on our website with the revised effective date. Continued use of our services after such changes shall constitute your deemed acceptance of the revised Policy.

16. GOVERNING LAW AND JURISDICTION

This Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts located at Kurukshetra, Haryana.

By using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.